Read the text below and then answer the following question. setting:conversation on the phone Participants o Brazilian and an American shop assistant Functions:talking on the phone , complaining and giving directions Level of formality:formal Instructions:You have got a problem with a pair of sneakers that you bought last week Make a phone call to the store and solve the problem (http://pt.immagine com/. http://pt.inmagine .com/x119 //bxp37683- photo . Acesso em: 17/06/2007 5TH - You make a phone call to the store. (CHOOSE THE RIGHT AL TERNATIVE TO COMPLENTE THE BLANK) Shop Assistant:Hello . Sneaker's Super Store __ you? You: Yes , please. (A) Can lassist (B)Can I help 1 p

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Read the text below and then answer the following question. setting:conversation on the phone Participants o Brazilian and an American shop assistant Functions:talking on the phone , complaining and giving directions Level of formality:formal Instructions:You have got a problem with a pair of sneakers that you bought last week Make a phone call to the store and solve the problem (http://pt.immagine com/. http://pt.inmagine .com/x119 //bxp37683- photo . Acesso em: 17/06/2007 5TH - You make a phone call to the store. (CHOOSE THE RIGHT AL TERNATIVE TO COMPLENTE THE BLANK) Shop Assistant:Hello . Sneaker's Super Store __ you? You: Yes , please. (A) Can lassist (B)Can I help 1 p

Answer 1

resposta correta é (B) Can I help. Nesse contexto, o funcionário de atendimento ao cliente está oferecendo ajuda ao cliente que ligou para a loja. A opção (A) "Can I assist" não é a alternativa correta, pois não é uma expressão comum para oferecer ajuda. A opção (B) "Can I help" é a forma mais adequada de oferecer ajuda em um ambiente formal, como uma loja de calçados.

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