Question
Your manager is explaining a new procedure to handle customer complaints within the computer system you use . You ask, "What is the purpose of step two?"or "For which type of customer do I follow the new procedure?" These types of questions are known as: clarifying questions. ethical questions. teamwork questions. linear questions.
Solution
4.5
(273 Votos)
Isabelly
Mestre · Tutor por 5 anos
Resposta
'A'
Explicação
## Step 1The problem presents a scenario where a manager is explaining a new procedure to handle customer complaints within a computer system. The individual asking the questions is seeking to understand the purpose of a specific step in the procedure or the type of customer for whom the procedure is intended. ## Step 2The type of questions being asked are designed to clarify or elaborate on the information provided by the manager. They are not ethical questions because they do not pertain to moral or ethical considerations. They are not teamwork questions because they do not involve collaboration or coordination with others. They are not linear questions because they do not follow a sequential or linear pattern. ## Step 3The correct answer is "clarifying questions" because the individual is seeking to clarify or understand the information provided by the manager. Clarifying questions are used to gain a better understanding of the information being presented by asking for further explanation or elaboration.