Explain s positive impacts of ICT in communication (10 Marks) 2. Explain 5 roles of communication in the society/business environments (10 Marks) 3 . Discuss 5 barriers to effective communication (10 Marks) 4 . Discuss 5 weaknesses of using visual and audio visual aid of communication (10 Marks) 5 Explain 5 importance of using non verbal communication Cio Marks) 6 Explain aspects you should consider when choosing medium of passing a message (10 Marks) 7 . Explain ways you can overcome barriers to effective communication (10 Marks)

1. Five positive impacts of ICT in communication:<br />a. Increased connectivity: ICT enables instant communication through emails, social media, and messaging platforms, connecting people globally.<br />b. Enhanced information sharing: ICT facilitates the sharing of information through digital platforms, making it accessible to a wider audience.<br />c. Improved efficiency: ICT streamlines communication processes, making them faster and more efficient, leading to increased productivity.<br />d. Cost-effective communication: ICT reduces communication costs by eliminating the need for physical mail and long-distance phone calls.<br />e. Enhanced collaboration: ICT enables real-time collaboration through video conferencing, shared documents, and online meetings, fostering teamwork and cooperation.<br /><br />2. Five roles of communication in society/business environments:<br />a. Facilitates decision-making: Effective communication ensures that information is accurately conveyed, enabling informed decision-making.<br />b. Promotes understanding: Communication helps in understanding diverse perspectives, fostering empathy and reducing conflicts.<br />c. Enhances relationships: Effective communication strengthens relationships by promoting trust, respect, and understanding.<br />d. Facilitates problem-solving: Communication is crucial in identifying and resolving problems by ensuring that all relevant information is shared.<br />e. Supports organizational goals: Communication is essential for aligning employees with organizational objectives, ensuring everyone is on the same page.<br /><br />3. Barriers to effective communication:<br />a. Physical barriers: Distance, noise, and environmental factors can hinder communication.<br />b. Psychological barriers: Stress, emotions, and preconceived notions can impede effective communication.<br />c. Language barriers: Differences in language or jargon can lead to misunderstandings.<br />d. Cultural barriers: Cultural differences can affect communication styles and interpretations.<br />e. Technological barriers: Inadequate technology or lack of technical skills can hinder effective communication.<br /><br />4. Five weaknesses of using visual and audiovisual aids in communication:<br />a. Over-reliance on visuals: Relying too heavily on visual aids can detract from the message and make it less effective.<br />b. Poor design: Inadequate or poorly designed visual aids can confuse the audience and detract from the message.<br />c. Technical issues: Malfunctioning equipment or technical difficulties can disrupt the communication process.<br />d. Limited accessibility: Not all audience members may have access to the necessary equipment or technology to view visual aids.<br />e. Distraction: Overuse of visual aids or distracting elements can divert attention away from the main message.<br /><br />5. Five importance of using non-verbal communication:<br />a. Enhances understanding: Non-verbal cues such as facial expressions and body language can convey emotions and intentions more effectively than words alone.<br />b. Builds rapport: Effective use of non-verbal communication can help build trust and rapport with others.<br />c. Clarifies messages: Non-verbal cues can reinforce or contradict verbal messages, providing clarity and reducing misunderstandings.<br />d. Regulates interactions: Non-verbal communication helps manage the flow of conversation and indicates when it is appropriate to speak or listen.<br />e. Adapts to cultural differences: Non-verbal communication can vary across cultures, and understanding these differences is crucial for effective cross-cultural communication.<br /><br />6. Aspects to consider when choosing a medium for passing a message:<br />a. Audience characteristics: Consider the age, education level, and preferences of the audience to choose an appropriate medium.<br />b. Message complexity: Choose a medium that effectively conveys the complexity of the message.<br />c. Urgency: Consider the urgency of the message and choose a medium that allows for immediate communication.<br />d. Cost: Evaluate the cost-effectiveness of different mediums and choose the one that provides the best value for money.<br />e. Feedback mechanism: Ensure the chosen medium allows for feedback and interaction with the audience.<br /><br />7. Ways to overcome barriers to effective communication:<br />a. Active listening: Pay attention to the speaker, avoid distractions, and provide feedback to ensure understanding.<br />b. Clarification: Ask questions to clarify any doubts or misunderstandings.<br />c. Empathy: Understand and consider the perspectives and emotions of others to foster effective communication.<br />d. Non-verbal cues: Use appropriate non-verbal cues such as eye contact, nodding, and facial expressions to convey understanding and engagement.<br />e. Training and development: Provide training on effective communication skills to enhance understanding and reduce barriers.